Frequently Asked Questions

The most common question about our vehicle tracking system answered

We hope that you find our FAQ section helpful. If your question isn't answered here, please contact our support team who are on hand to help. Click here to contact support.

Does Vodafone cover my area?
How do I activate my account?
I've forgotten my password, what do I do?
How do I change a vehicle registration number?
How do I change the name displayed for my vehicle?
How do I change a driver ID number?
I keep on getting an error message when I log on, what does this mean?
I am having difficulty downloading the software, what could be causing this?
How accurate is GPS vehicle tracking technology?
How accurate is the over speed information?
I can see my vehicle, but the mapping is not there, what could be causing this?
My tracking is working but I can’t run reports, what could be causing this?
How do I get my vehicle's tracking to work in Europe?
What are the minimum PC requirement to run the vehicle tracking system?
How much bandwidth is vehicle tracking going to use?
What warranty can I expect with your tracking system?

We use telecoms giant Vodafone to transfer information between your vehicles and our secure hosting centre.  We choose Vodafone as we believe they offer the most reliable service with coverage which is second to none. If you would like more information about coverage in your area Click here to find out.

If you have just had your tracking units installed and want start using OnlineAVL just complete this form and your acount will be activated.

Just follow this link to let us know and we will get back to you as soon as possible.

Whether you have a new vehicle or perhaps added a private registration plate, OnlineAVL puts you in control of your vehicle administration.  Dependant upon which software platform you are using, follow the instructions below:

For customers with OnlineAVL1:

1. Click the “File” menu
2. Select “Administration”
3. Select “Vehicles”
4. Select the vehicle in the list that you want to change the registration number for
5. Click the “Properties” button
6. Make the required change in the “Reg No” box
7. Click the “OK” button
8. Click “Close” to close the vehicles window
9. The registration number should now have changed

For customers with OnlineAVL2:

1. Select the vehicle that you wish to change from the vehicle list
2. Right-click on the vehicle and select “Properties”
3. Make the required change in the “Registration/License” box
4. Click the “OK” button
5. The registration number should now have changed

Should you have any difficulties please contact our support team on 0845 456 1660, or if you prefer click here to have us call you.

How do I change the name displayed for my vehicle?

Normally this is the registration of the vehicle but can be whatever you choose.  To make this change follow these instructions:

For customers with OnlineAVL1:

1.       Click the “File” menu
2.       Select “Administration”
3.       Select “Vehicles”
4.       Select the vehicle in the list that you want to change the registration number for
5.       Click the “Properties” button
6.       Make the required change in the “Reference” box
7.       Click the “OK” button
8.       Click “Close” to close the vehicles window
9.       The name displayed should now have changed
 
For customers with OnlineAVL2:
 
1.       Select the vehicle that you wish to change from the vehicle list
2.       Right-click on the vehicle and select “Properties”
3.       Make the required change in the “Display Name” box
4.       Click the “OK” button
5.       The name displayed should now have changed

 
Should you have any difficulties please contact our support team on 0845 456 1660, or if you prefer click here to have us call you.

How do I change a driver ID number?

If you use either the M-Nav integrated satellite navigation device or the MDT messaging terminal you can monitor the activities of the drivers regardless of which vehicles they drive. We use PIN numbers so whether someone has forgotten their PIN or security has lapsed you can simply change this number quickly and at no cost to you - please follow these instruction:

For customers with OnlineAVL1:

1. Click the “File” menu
2. Select “Administration”
3. Select “Drivers”
4. Select the driver in the list that you want to change the ID number for
5. Click the “Properties” button
6. Make the required change in the “Pin Number” box
7. Click the “OK” button
8. Click “Close” to close the drivers window
9. The driver ID number should now have changed

For customers with OnlineAVL2:

1. Click the “Drivers” menu
2. Select “Drivers”
3. Select the driver in the list that you want to change the ID number for
4. Click the “Properties”
5. Make the required change in the “PIN Number” box
6. Click the “OK” button
7. Click the “Close” button
8. The driver ID number should now have changed
Should you have any difficulties please contact our support team on 0845 456 1660, or if you prefer click here to have us call you.

First, double check you have an active Internet connection. If you don't, you may need to check with your IT team that there are no problems with your connectivity. This issue can also be caused by changes to your firewall so please check this too. If the problem persists however, please contact the Navman Wireless technical support team on 0845 456 1660 and we’ll do all that we can to help. Or, if you prefer click here to have us call you.

It may be that your IT staff are blocking access – check with them to ensure that you have permission to access and install software. If access is allowed and you are still having problems, please contact our support team on 0845 456 1660 and we’ll do all that we can to help. Or, if you prefer click here to have us call you.

There are a number of factors that can affect the accuracy of GPS such as tall buildings, trees and even atmospheric conditions. The position and type of antenna used can also have an effect on GPS performance. In ideal conditions, our tracking devices are accurate to within 5 metres.

Speed is calculated using GPS position readings and is determined using the distance travelled divided by the time taken to travel that distance. Whilst GPS speed measurement is usually more accurate than odometer speed readings as there is no wheel spin, tyre wear or corners to consider, issues can occur if there is an anomaly in the GPS signal received. We provide supplementary information such as the quality of the GPS fix to enable customers to have a high degree of confidence in over speed reporting, however where speeds seem strange or unusual, we recommend that you contact our support team for confirmation.

The mapping is provided by Microsoft and requires Java to work correctly – check with your IT support staff to ensure that you have the latest version of Java installed.  The mapping also requires access to Microsoft’s mapping servers, so your IT people will need to ensure that OnlineAVL has access to the Microsoft servers to retrieve mapping.  If access is allowed and you are still having problems, please contact our support team on 0845 456 1660 and we’ll do all that we can to help. Or, if you prefer click here to have us call you.

OnlineAVL requires access to a number of different servers to work correctly. Please contact our support team to request a copy of our “OnlineAVL Connectivity Document”. Your IT people will be able to use this document to ensure that the necessary access is allowed.

By default, your vehicles will track in the UK and Ireland. If you require updates in Europe, additional roaming charges may apply. Please contact our finance team on 01782 557950 and they will be able to confirm any additional charges or paperwork that may be required.

You won't need to invest in the latest computer to benefit from our system because all the clever stuff is managed by us. However you will need an in ternet connection and a PC with Modest abilities.

• 1 Ghz or higher pentium compatible CPU
• At Least 256 megabytes (MB) of available RAM - more memory may improve responsiveness
• 2GB of available Hard Disk space or more
• A direct Internet connection minimum of 128kbs. 512kbps or high is recommended

Software:

• Microsoft Windows 7, Vista and  XP (Service Pack 2 and above)
• Microsoft Internet Explorer Browser version 6 or later required
• Microsoft .Net 2.5

Note: OnlineAVL2 is not supported on other Windows based operating systems

There’s no standard figure for how much bandwidth OnlineAVL will use. There are a number of factors that will affect this such as:

• Number of vehicles on the fleet
• The number of users of OnlineAVL in your company
• The number and frequency of reports run
• The frequency of map refresh and searches
• The update rate of your vehicles

We recommend that customers download a trial version of the OnlineAVL software and have their IT support perform testing on usage based on how the application will be utilised by staff in order to give a more accurate representation of usage. As a general rule, the more bandwidth that can be made available, the greater the performance of the application.

Please see full warranty terms and conditions which are available here on our website.